Utilizing Outcome Measurement to Improve Library Services

August 28, 2025 Online 01:00 PM
  Register

Join this free PLA webinar to learn about outcome measurement in libraries. Project Outcome for Public Libraries was designed to help libraries measure and assess the outcomes of key library programs and services. Webinar participants will be guided though transitioning from the Project Outcome toolkit to local management of outcome measurement using freely available tools and templates. Learn how to measure meaningful learning outcomes—from administering surveys to presenting results—to improve programs and services and better advocate for your library.

 

Presenters will share options for using Google and Microsoft online surveying tools and Canva for building survey reports. We recommend that participants familiarize themselves before the webinar with which options are already in use or are acceptable for use at their libraries.

 

Learning Outcomes

At the conclusion of this webinar, participants will be able to:

  • Discover how patron surveys can help libraries measure meaningful learning outcomes;
  • Use freely available tools and templates to administer surveys and visualize results;
  • Understand how other libraries have used outcome data for action; and
  • Utilize data to improve library services and better advocate for their libraries.


Who Should Attend

This free webinar is intended for users of Project Outcome for Public Libraries and other library staff and administrators at public libraries who are interested in making improvements to their library’s programs and services.

 

Presenters

  • Lynn Hoffman is Deputy Director at the Somerset County Library System of New Jersey. In addition to having been a frequent instructor for the Research Institute for Public Libraries (RIPL), she is a current member of PLA’s Measurement, Evaluation, and Assessment Advisory Group, and has been involved with PLA data work since 2013.
  • Katina Jones is a Program Manager at PLA. She supports PLA's data tools, annual topical surveys, and other data and evaluation work. Katina started her library career working as the State Data Coordinator at the Missouri State Library, followed by nearly nine years as the data analyst at Mid-Continent Public Library (MO).

 

Register

Thursday, August 28, 2025 at 1:00 PM Central Time
This webinar is FREE. Register here!